Frequently Asked Questions

For the Authorized Dealer and Certified Installer

Our most successful installer partners become passionate about renewable energy and biomass heating in particular. They may not start with this goal in mind, but through our training and more exposure to the world of solid-fuel heating, they recognize the positive impact it could have on their business and in the lives of their customers.

Second, some level of hydronic heating expertise and exposure. While our training and certification programs can teach you about the differences between a solid-fuel and fossil fuel appliance, we do require some fundamental understanding of hydronics. If you don’t have this background, we can recommend a number of educational courses or you will want to partner with someone who does have this experience.

Third, you need to look at a Greenwood business as an investment. To become a Greenwood Certified Installer, you will need to complete our simple three-step installer certification and training program.

The Frontier Series redefines what can be expected from a wood boiler. Our patent-pending Crossfire Combustion System is turning the wood boiler industry on its head. Our boilers are clean from start to finish across a variety of environments and fuel types.

The first time you open the load door, you’ll know you are seeing the future of wood fired central heating. You’ll hear terms to describe this phenomenon that includes eGlow Experience and American Gasification. But let’s be honest, words do not do it justice. Instead, visit our video archive to see for yourself or request a private seminar that goes into more detail on this revolutionary technology.

Becoming a Greenwood Certified Installer is not a significant monetary investment (although there are small fees to support the certification program) it is rather a commitment of time. The average professional contractor will spend about 10 hours going through the initial certification and training program. This estimate does NOT include time for the initial certifying installation.

Our second best skill, after making the industry’s most advanced wood gasification boiler, is to support our installers in their efforts to establish themselves as a leading authority in wood gasification. Our national advertising and public relations drive qualified leads. By qualified lead, we are referring to a homeowner who:

• is familiar with how the system works,
• understands what it is like to operate, and
• has completed a portion of a home site survey.

Some of our partners look to market in their area. In this situation, we have developed a marketing toolkit that helps kickstart local efforts. If you are interested, one of our support team members will work with you on developing a powerful yet affordable marketing plan. And yes, we might even send someone out to help you with your largest show of the year!

As you maintain a minimum level of customer satisfaction and installation quality, we will not actively look or place a competing installer in your area. Our interest is in supporting a high-quality installer who creates a satisfied customer. With that said, some markets can support more than one installer. If this is a concern, feel free to discuss this with our support team.

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Service Bulletins

The following technical bulletins are stored as PDF files for easy download.

Replacement Parts

There are a number of ways to obtain replacement parts for your Greenwood heating appliance. Please note that modifying your unit may result in the loss of your warranty.